If you receive a product that is faulty, click here to email us immediately
Please include in the email a brief description of the fault, a member of our customer service team will contact you shortly afterwards and arrange appropriate action to be taken.
If the item you received is not what you ordered, we will collect the product free of charge
The product must be unopened, with any seal in tact and unused. It should be in it's original packaging and in good condition. Please place the product including the original packaging in a sealed plastic bag ready for collection.
We need to be advised of the item(s) that are incorrect no later than 5 working days from date of delivery. The product must be upopened, with any seal intact, and unused. it should be in it's original packaging and in good condition.
The Derma Clinic will process a refund when the returned goods have been received in the warehouse.
If you paid by credit card your card will be refunded and you will be emailed a 'credit note' which is simply a reference of the transaction. Please be aware that the refund may take up to 3 working days to show on your statement depending on your card provider.
If something is missing from your order, please check first to see if there is another delivery due to you. You can do this by checking the delivery docket.
To return products within 7 days - please repack the product in the original packaging, then place the entire product including the original packaging in a sealed bag. Click here to arrange a return. Please do not send in any items by post as this will delay the processing of your return. Returned products must be as new, in an unused and resalable condition unless they are faulty, defective or were damaged on receipt of delivery. Damaged, faulty products and shortages need to be immediately brought to our attention. Click here to notify us of damage or shortage. Acceptance of returns requests for items not required after 7 working days is at the descretion of The Derma Clinic.
If you find a product in your delivery which you didn't order please let us know, and we will arrange to collect the item from you.